At Sama Prestige Dress Enterprise – Europe, we make shopping seamless and reliable. Below is our shipping and returns policy for local and international orders.
1. Domestic Shipping (Europe)
- Orders processed in 1 – 2 business days
- Standard delivery within 2 – 5 business days (location dependent)
- Shipping fees calculated at checkout
2. International Shipping
- We ship worldwide
- Costs depend on location, order size, and courier option
- Customs duties/taxes are the buyer’s responsibility
- Delivery times vary by country and customs clearance
3. Order Tracking
Customers receive tracking details once an order is shipped.
4. Returns Policy
Eligible returns must follow these conditions:
- Returned within 7 days of delivery
- Items must be unused, unwashed, and with original tags intact
- Custom-made or clearance products are non-returnable
How to Return:
- Email support@samadress.com with your order number & reason
- Our team will guide you with return instructions
- Return shipping costs are borne by customers (unless the item was faulty/damaged)
Refunds: Processed within 7–10 business days after inspection.